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ITIL :: View topic - Problem root cause
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Problem root cause

 
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LariO
Newbie
Newbie


Joined: Apr 18, 2013
Posts: 1

PostPosted: Wed Apr 24, 2013 5:22 am    Post subject: Problem root cause Reply with quote

Hi.

I am new in this process. I want to know if you have a list of the possible root cause, than I can to use in this process.
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3315
Location: London, UK

PostPosted: Wed Apr 24, 2013 3:52 pm    Post subject: Reply with quote

RTFM - specifically the ITIL books
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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KenLuo
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Joined: Nov 03, 2012
Posts: 55
Location: Singapore

PostPosted: Wed Apr 24, 2013 5:00 pm    Post subject: Reply with quote

Actually you can find these information in any Service Manager software, e.g. HP SM.
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Luo, Tian-Hong (Ken)
Regional Operation Lead

ITIL Expert Certified
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