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ITIL :: View topic - Opinions wanted on white labelled IT helpdesk
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Opinions wanted on white labelled IT helpdesk

 
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AGIL
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Joined: Apr 16, 2013
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PostPosted: Wed Apr 17, 2013 12:54 am    Post subject: Opinions wanted on white labelled IT helpdesk Reply with quote

Please could you offer your opinion on a channel only white labelled support service? What makes it good, bad.. terrible? your experiences?

Resold and rebranded to sit behind a particular IT reseller, marketed as their own service, sold to end users.

1st -5th line support. All the usual particulars... web portal, marketing etc etc

I would be really greatful for your opinions.
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