Posted: Sun Jun 16, 2013 1:10 am Post subject: Change to be implemented
Need help to understand...
You have a change to implemented during off-business hours (infra or application) say from 3AM to 6AM (3 hours window). You are doing good for the change, suddenly your team member walks up to you at 5AM and says there is a problem with the change and it may need another 2hours to implement the change. Now the change window needs to extended for another 1 hours. Client is not available during the off business hours to approve another 1 hour time. How to go about it?
My thought - consider the impact of the change. If the impact is huge and there is major disruption to the service if the window goes beyond the approved timeline then we need to backout the change. But the issue here is that even the backout will take time and there are chances that we again overshoot the window. Alternatively, we take the approval from client to extend the window but the client is not available during the off business hours. I understand without prior approval we cannot extend the window. Need to help to understand how do we go about this.
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