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ITIL :: View topic - Please Share with me your ideas to prioritize the incidents
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Please Share with me your ideas to prioritize the incidents

 
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Mohammad
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PostPosted: Fri Oct 07, 2016 6:30 pm    Post subject: Please Share with me your ideas to prioritize the incidents Reply with quote

Dears

kindly share with your ideas about prioritizing the incidents P1,P2,P3 and P4.

As matter of fact we are using the below
IMPACT Enterprise Branch/Site Multiple Users User
URGENCY
Very High P1 P1 P2 P2
High P1 P2 P2 P3
Medium P2 P2 P3 P3
Low P2 P3 P3 P4

we can't put a criteria to identify Enterprise and what the is very high
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