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ITIL :: View topic - Failed change clarification
jyan08 Newbie Joined: Jul 02, 2013 Posts: 1
Posted: Tue Oct 29, 2013 9:30 pm Post subject: Failed change clarification
When should we classify a change as failed?
should a change resolve the issue to be successful? (if the change is not the solution to the problem, should it be tagged as failed?)
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3193 Location: London, UK
Posted: Wed Oct 30, 2013 12:41 am Post subject:
What ever your own Change Management process and policy deem as the definition of a failed change is
It is actually up to you _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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