Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: MonteHou
New Today: 29
New Yesterday: 31
Overall: 231533

People Online:
Visitors: 97
Members: 0
Total: 97



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - Averages of change types
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Averages of change types

Post new topic   Reply to topic    ITIL Forum Index -> Change Management
View previous topic :: View next topic  
Author Message

Joined: Jul 15, 2009
Posts: 42
Location: United States

PostPosted: Tue Jul 30, 2013 2:55 am    Post subject: Averages of change types Reply with quote

Our management is very interested in the industry 'averages' of emergency and standard/pre-approved changes (Gartner, Hackett, CobIT, etc). They seem to think that by comparing ourselves against others is an indication of success. I've pointed out in the past that this is not a true barometer of success as success is determined by what WE define, not by what others are doing; but it has fallen on deaf ears for the most part.

We log around 10,000 changes each year in our global org. If it matters, our organization is very much a moving target with heaps of project activities, over 200 business customers on every continent on both shared & non-shared infrastructure and applications. We run 5 distinct CAB meetings each week due to the varied locations.

With this said, I'm being driven hard to find industry averages outside anecdotal information. We have already set a baseline target of 8% for our expedited/emergency changes and management seems happy with this target considering we were at 20% 2 years ago. Where I'm struggling now is finding data on standard/pre-approved change types.

We are currently averaging around 30% combined of our overall total which I feel is an awesome target. However with that said, the monthly averages of pre-approved changes seems to be dropping. We have had many projects finish up or cancelled as part of a cost savings initative, and many of the pre-approved templates that we have were project specific. Despite this, management is not happy with the current trend (this is internal and one that is being addressed but wanted to give the full picture to the audience here).

I realize the percentages from around the IT industry are very subjective but if folks wouldn't mind sharing what you have set for your targets I would appreciate it. I realize there will be several 'It Depends' answers and I'm happy with that as it's nearly the same answer I give management. I just need some ideas of best/better practices in relation to the percentages.

Thanks in advance!
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Change Management All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.