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The Itil Community Forum: Forums
ITIL :: View topic - Content in the Report (monthly) of Release Mgmt
bluecat Newbie Joined: Sep 20, 2012 Posts: 18
Posted: Wed Aug 28, 2013 11:32 pm Post subject: Content in the Report (monthly) of Release Mgmt
I am planning to develop a report (monthly) on Release Mgmt. I can consider following KPIs.
Other than these do you have any idea what can be the content of Release Mgmt Report?
Release Efficiency Rate
How efficient are we at handling releases. Number of implemented releases over the total number of releases in the pipeline.
Release Reschedule Rate
How well do we implement releases on schedule?
Release Success Rate
How effective are we at implementing releases
Release Defect Rate
What percentage of releases caused incidents?
Release Errors in Production Rate
How good is the quality of releases into production? Number of issues determined due to release
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