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ITIL :: View topic - Top 10 types of resistance to ITIL improvement initiatives
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Top 10 types of resistance to ITIL improvement initiatives

 
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budi
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Joined: Oct 25, 2013
Posts: 1

PostPosted: Fri Oct 25, 2013 2:38 pm    Post subject: Top 10 types of resistance to ITIL improvement initiatives Reply with quote

I would like a discussion;
like which address the factors ' resistance to change ' against each of the 10 kinds of resistance;
1. No management commitment
2. Saying ' Yes ', but ' No ' meaning;
3. ITIL Never work here
4. Plan, Do, Stop ... ...No continual improvement focus
5. ITIL is the objective not what it should achieve
6. IT reputation it does not need to understand the business to make a business case
7. Never mind about following procedures just do what we normally do
8. Unable to specify the VALUE required by the business
9. Throwing (ITIL) solutions over the wall and HOPING that people will follow them
10. Everything has the highest priority according to the users

Thanks
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3312
Location: London, UK

PostPosted: Mon Oct 28, 2013 7:07 am    Post subject: Reply with quote

NO
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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MadhavaVermaDantuluri
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Joined: Jan 29, 2014
Posts: 14
Location: Delhi, India

PostPosted: Sat Feb 08, 2014 7:28 pm    Post subject: Good list Reply with quote

This is very good list you put across. I face the same challenges regularly in my job and always a big activity to convince the customers.
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Madhava Verma Dantuluri
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