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ITIL :: View topic - ITIL - SS - need help
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ITIL - SS - need help

 
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joelouis
Newbie
Newbie


Joined: Sep 24, 2016
Posts: 1

PostPosted: Sun Sep 25, 2016 5:17 am    Post subject: ITIL - SS - need help Reply with quote

Hi all,

I need help. I failed my Service Strategy exam. I don't know how to study/review for a re-sit. I don't know what answer were correct or wrong. The only feedback that I got 'You failed'. Any help would be appreciated on how I move forward to pass at the next re-sit.

This is my third intermediate course (previous SOA and CSI). First exam failure. SS, material was not bad and the exam was frustrating.
. 2 questions on organization (coach said that most likely there won't be any and skimmed over it)
. 1 question on service portfolio (should have been easy)
. 1 question on DM
. 1 question on Strategy assessment
. 1 question on SPM
... can't remember the rest
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3504
Location: London, UK

PostPosted: Sun Sep 25, 2016 5:47 pm    Post subject: Reply with quote

You should be talking to the ATO that provided the course. It is their responsibility.

In addition, you will get a report n which questions / areas / you missed
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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