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ITIL :: View topic - Failed change clarification
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Failed change clarification

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Joined: Jul 02, 2013
Posts: 1

PostPosted: Tue Oct 29, 2013 9:30 pm    Post subject: Failed change clarification Reply with quote

When should we classify a change as failed?
should a change resolve the issue to be successful? (if the change is not the solution to the problem, should it be tagged as failed?)
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Senior Itiler

Joined: Sep 16, 2006
Posts: 3254
Location: London, UK

PostPosted: Wed Oct 30, 2013 12:41 am    Post subject: Reply with quote

What ever your own Change Management process and policy deem as the definition of a failed change is

It is actually up to you
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Joined: Apr 07, 2011
Posts: 3

PostPosted: Tue Apr 01, 2014 3:28 pm    Post subject: Reply with quote

I use a number of Change closure codes - Hopefully this may help:

SUCCESSFUL: Change ran to plan and achieved it's objectives.

SUCCESSFUL WITH ISSUES: Change achieved it's objectives, but did not run to plan (ran over time, required extra, unplanned steps, etc)

CANCELLED: Change was never implemented. Must be declared CANCELLED before it's planned start date/time

FAILED: Change did NOT meet it's planned objectives

BACKED OUT: Change did not meet it's planned objectives, and introduced issues into the environment requiring that the change be backed out and the environment returned to it's previous, baseline state.

Home this helps. Your mileage may vary.

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