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ITIL :: View topic - Server Services Supervisor
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Server Services Supervisor

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Joined: Dec 28, 2007
Posts: 3

PostPosted: Thu Oct 31, 2013 2:30 am    Post subject: Server Services Supervisor Reply with quote

What we do:

Consolidated Technology Services (CTS) is one of the newest agencies in Washington state government and is the utility technology provider for state agencies, tribal, and local governments. The Legislature changed how information technology is planned, developed, implemented, funded and maintained in Washington State government through the passage of ESSB 5931 in June, 2011. ESSB 5931 defines how information technology will be administered with emphasis on consolidation, efficiencies and using the private sector where it makes sense. CTS operates the current state data center located in Olympia and offers additional IT services such as:

Mainframe and Server computing
Network operations and Telecommunication
Shared Email
IT security
And more…


As the Server Services Supervisor, this position is the highest designated technical expert for server based computing and supports state-wide production server services and server infrastructure. Serves as the highest designated technical specialist of server Common Services which includes: Shared Web Hosting, Web Content Management, ListServ, Secure File Transfer, VMWare, Oracle, A La Carte, and Server Provisioning. Responsible for independently supervising staff who perform system administration and highly complex troubleshooting procedures on Windows, UNIX, and Linux systems that support state-wide, mission critical, common server services provided to multiple state, local, and tribal agencies. Responsible for the management of software products and accompanying hardware platforms associated with Microsoft Internet Products, Server Monitors, SAP infrastructure and other technologies as required. Provides advanced technical consulting to customers to ensure proper use of the software. Provides expert level technical advice to internal and external customers, vendors, consultants and peers; both in and out of State service. The incumbent in this position makes recommendations to procure hardware and software licenses to meet capacity needs; renew hardware and software for vendor support; changes to operational procedures for work unit; and changes impacting service delivery and cost recovery.

Required Qualifications:

Five (5) years of progressive experience providing customer or technical support in information technology such as consulting, analyzing, designing, troubleshooting, programming, or installing / maintaining computer vendor software.
At least one (1) year experience supervising or leading professional staff.
Two (2) years specific knowledge and experience (within the last six (6) years) with VMWare and Windows OS support.
Skills to work collaboratively with Service Owners and line managers to identify and resolve issues and make decisions that support successful project completion and service delivery.
Proven leadership skills including the ability to make critical decisions, manage priorities judiciously, and communicate information to a broad and diverse audience.

Preferred Qualifications:
Bachelor's Degree in Computer Science, or related field.
ITIL Foundation certification and/or understanding of the IT Service Management framework.
Understanding of LEAN philosophy.
Specific knowledge and experience with ListServ, SharePoint, Secure File Transfer, Tivoli Storage Manager, Avamar, UNIX OS support, Oracle, and SQL.
Specific knowledge and experience with systems monitors such as SCOM, Solarwinds’ Orion, vKernel, and Insight Mgr.
Specific knowledge and experience with firewalls, VLANs, and TCP/IP protocols.

Special Notes

The incumbent in this position may be required pass a Washington State Patrol (WSP) criminal background check and meet all standards set by the WSP based on changes in technology and/or service delivery needs.

I’m interested! How do I apply?

If you are reading this announcement in a print format, please visit to access the online recruitment system. Click on "Look for Jobs" and select Consolidated Technology Services under the "Department" search list. Click "Apply Search." Click the green “Apply” button near the top of the announcement to get started.

Include the following attachments with your completed application:

· A letter of interest with a detailed description of your experience as it pertains to the qualifications listed;
· A current resume;
· A list of at least three professional references.

Please note: The screening process for this position will be on-going, however, candidates are encouraged to submit their application materials by NOVEMBER 15, 2013. The initial screening will be solely based on the contents and completeness of your application and application materials submitted. A resume will not substitute for completing the “work experience” section of the application. All information may be verified and documentation may be required.

Supplemental Information

CTS complies with the employment eligibility verification requirements of the federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.

The Consolidated Technology Services (CTS) is committed to providing equal employment opportunity and equal access in a non-discriminatory manner to its programs and services for all persons without regard to race, creed, color, marital status, gender, sexual orientation, religion, age, national origin, political affiliation, honorably discharged veteran or military status, or the presence of any real or perceived sensory, mental, or physical disability. Persons requiring accommodation in the application process or for an alternative format may contact the recruiter at (360) 407-8826. Persons of disability or those who are deaf or hard of hearing can call the Washingotn Relay Service by dialing 7-1-1 or 1-800-833-6388.
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