Posted: Thu Nov 28, 2013 9:18 pm Post subject: Samples for the ITIL process?
I am looking samples of the ITIL process for the solutions.
And have 13 sub process and want to collect the these process. but how?
We need some samples, excel document for the sub process or any type may be.
how can create them, I need to real sample of the ITIL process for the solutions. ( May be can be samples is excel files, document)
yes, I have ITIL Foundation Certificate, I passed the ITIL exam.
But how can I collect the these process.
Business Relationship Management
Budgeting and accounting for IT services
Service e Level Management
Service Continuity And Availability Management
Information Security Management
Joined: Sep 16, 2006 Posts: 3385 Location: London, UK
Posted: Sat Nov 30, 2013 4:06 am Post subject:
If you know about the processes, then you should not be asking for this information as what ever you used to study - if it is an Official Study guide would have provided you the basic work flows in of the 5 books
And yes, the books cost money roughly £300.
Yet, the exam you took cost money ... did it not ?
Yet the study material if official cost money ... did it not ?
They are a necessary expense for individuals who are in IT Service Management.
The v2 books I purchased in 2005 are still full of relevant information
The v3 books I purchased in 207/2008 are still of relevant information despite that there has been a revision in 2011.
The books and the official study guides would have provided examples / sample process design layouts as part of the training material you studied
Beyond the high designs of each of the processes, every thing has to be done by the individual in question.
If you are going to improve your organisation's IT Service Management - you need first to get more knowledge about ITIL - which means more education / training.
In addition, get your company to purchase the books. It is valuable investment. _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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