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ITIL :: View topic - Availability Management: Monitoring Tools and Reports
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Availability Management: Monitoring Tools and Reports

 
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kreases
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Joined: Sep 26, 2005
Posts: 2
Location: England

PostPosted: Tue Sep 27, 2005 11:37 pm    Post subject: Availability Management: Monitoring Tools and Reports Reply with quote

My company is just trying to introduce Availability Management and it seems finding tools that will monitor unavailability of servers and applications reliably and also give you reporting tools that can be used for key performance indicators is difficult.

Consequently we use about 5 different tools and still have to key information into a spreadsheet so that we can create reports.

As you can imagine this is all very time consuming, I would be interested to know how other companies manage to achieve all this.
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RandyASteinberg
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PostPosted: Wed Sep 28, 2005 1:33 pm    Post subject: Reply with quote

Don't forget more creative options such as the following:

Develop dummy transactions that traverse the service you are trying to monitor. This can drop checkpoints into logs at key points of the transaction, or simply when the transaction has traversed the service. If the transaction fails to traverse within a specified amount of time, an alert can be created that indicates some part of the service is no longer available.

This approach is sometimes much easier than trying to align multiple tools. The tools can be used as aids to isolate faults when they do happen. If you are dropping log checkpoints at key parts of the service/transaction, you could very quickly isolate where the fault lies.

Just some thoughts - good luck!

RandyASteinberg@aol.com
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MartinW
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Joined: Oct 24, 2005
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PostPosted: Mon Oct 24, 2005 10:58 pm    Post subject: Reply with quote

Is it a large organisation you work for?

Martin...
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