your company has to come down on one side or the other with freeze activity. There is no room for both. CM can dictate a freeze all it wants but if its not welcomed by the business needs it won't work.
We are in a similar situation to yours. We technically have a freeze mentality where certain people do not want to make changes but its not shared by the business so they keep driving updates. From this CM does not communicate a freeze however CM does enforce a stricter set of guidelines when a change to a very active business line (we have many each with their own traffic peaks and valleys). This approach has worked quite well as we go back to the business making them prioritize the requests. Educating the people driving the updates is key as it turns out they didn't quite understand the risk of what they are asking sometimes. _________________ Josh - Senior Change Manager - Minnesota
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