Posted: Wed Jan 29, 2014 11:08 am Post subject: Using ITIL Service Strategy to support business outcomes
I am a beginner. I will be taking my foundation examination soon. However, my book provides an overview of Service strategy without delving into the details.
I would like to know if Service Strategy actually provides concrete guidelines on IDENTIFYING (NOT aligning) services (IT) to support the business needs. Let us suppose, I am an NGO. I would like to implement ITIL. My hope is that ITIL will provide concrete guidance on identifying appropriate services to support my business requirements.
Incidentally, does ITIL provide guidance on how to identify business requirements. It is the obvious starting points in identifying IT services - but how do we get started in identifying what the business requirements are?
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