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ITIL :: View topic - Follow the sun service desk
gboskin Newbie Joined: May 11, 2012 Posts: 2
Posted: Thu Mar 06, 2014 9:11 pm Post subject: Follow the sun service desk
Hi Guys I am trying to setup a follow the sun support using SCOM .
At the moment we have two main regions UK and Canada and each region has an Incident manager to handle incident and Ticket manager to allocate help desk tickets and monitor environment in real time .
Would also like tickets to be passed between shifts or regions
I need to get but working as one team .. any idea ,.. has anybody implement this and can share pro cons and tips
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