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ITIL :: View topic - Problem management customer service
elbow Itiler Joined: Feb 14, 2011 Posts: 36
Posted: Wed Feb 05, 2014 7:09 am Post subject: Problem management customer service
Looking to get feedback from internal customers as to what they think of our PM service to date.
looking to make it about a page, 8 questions-ish - Short and sweet
1. how do you rate Pm 0-10
2. what would you like us to stop/start/continue (comments box)
and so on with a mix of 1-10 and comment boxes
3. perhaps something around awareness of the function...
Just struggliing to think of the right questions which could provide useful feedback - Perhaps you guys have done something similar?
Any pointers greatly appreciated
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