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ITIL :: View topic - Problem Resolution in ITIL
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Problem Resolution in ITIL

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Joined: Oct 26, 2014
Posts: 1

PostPosted: Sun Oct 26, 2014 8:22 pm    Post subject: Problem Resolution in ITIL Reply with quote

Hello Guys,

Would you please advice on below query?

What are the two most important processes that will contribute to enable effective problem resolution? Can you please explain?

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Senior Itiler

Joined: Sep 16, 2006
Posts: 3379
Location: London, UK

PostPosted: Mon Oct 27, 2014 5:04 pm    Post subject: Reply with quote

This is not an exam question answer forum

The answer is in the ITIL Books

Service Operations -

Read the book
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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