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ITIL :: View topic - should I create a change ticket after received incident for
llelloo Newbie Joined: Feb 22, 2014 Posts: 1
Posted: Sun Feb 23, 2014 4:31 am Post subject: should I create a change ticket after received incident for
should I create a change ticket after received incident for FRU? I. E. If a hard disk fails?
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3328 Location: London, UK
Posted: Sun Feb 23, 2014 9:38 pm Post subject:
What does your IT Service Management processes - Incident and Change - state
That is the entire answer to this _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
MadhavaVermaDantuluri Newbie Joined: Jan 29, 2014 Posts: 14 Location: Delhi, India
Posted: Wed Feb 26, 2014 2:27 pm Post subject: Incident
For example, in my organization process, i would treat that as a incident only and not a change request. _________________ ~ Share the knowledge
Madhava Verma Dantuluri
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