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ITIL :: View topic - Application support team
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Application support team

 
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Joshua
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Joined: Feb 20, 2014
Posts: 2

PostPosted: Fri Feb 21, 2014 9:21 am    Post subject: Application support team Reply with quote

I am an ITIL newbie

Anyone can help with this:

How to setup an Application Support Team - what to consider and top-level functions of the team?

Thanks,

J.
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MadhavaVermaDantuluri
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Joined: Jan 29, 2014
Posts: 14
Location: Delhi, India

PostPosted: Sat Feb 22, 2014 12:00 pm    Post subject: Application team Reply with quote

How to setup an Application Support Team?

1. Derive the support process first
2. Structure the service into L1 L2, L3 teams.
3. Train the L2/L3 team on the application functions, ITSM ticketing tool like Remedy
4. Establish knowledge library
5. Weekly support roster.
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Madhava Verma Dantuluri
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