Select Interface Language:
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Service related resources
Service Level Agreement
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
The Itil Community Forum: Forums
ITIL :: View topic - should I create a change ticket after received incident for
llelloo Newbie Joined: Feb 22, 2014 Posts: 1
Posted: Sun Feb 23, 2014 4:31 am Post subject: should I create a change ticket after received incident for
should I create a change ticket after received incident for FRU? I. E. If a hard disk fails?
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3333 Location: London, UK
Posted: Sun Feb 23, 2014 9:38 pm Post subject:
What does your IT Service Management processes - Incident and Change - state
That is the entire answer to this _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
MadhavaVermaDantuluri Newbie Joined: Jan 29, 2014 Posts: 14 Location: Delhi, India
Posted: Wed Feb 26, 2014 2:27 pm Post subject: Incident
For example, in my organization process, i would treat that as a incident only and not a change request. _________________ ~ Share the knowledge
Madhava Verma Dantuluri
All times are GMT + 10 Hours
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source (c)2003, and is Free Software under the GNU / GPL . All Rights Are Reserved.