Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: EChevalie
New Today: 3
New Yesterday: 66
Overall: 146098

People Online:
Visitors: 58
Members: 2
Total: 60 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Industry standard for Change Requests related to Incidents
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Industry standard for Change Requests related to Incidents

 
Post new topic   Reply to topic    ITIL Forum Index -> Change Management
View previous topic :: View next topic  
Author Message
ITSMperson
Newbie
Newbie


Joined: Jan 28, 2014
Posts: 2

PostPosted: Tue Mar 18, 2014 3:10 am    Post subject: Industry standard for Change Requests related to Incidents Reply with quote

Hi. I googled but was unable to find the industry standard of how many Change Requests are Incident related. Could you please point me to the right direction? Or if you happen to know the current industry standard, please let me know. My boss said he read somewhere it's about 70% Changes are Incident related, but I couldn't find that information anywhere. Thank you.
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Tue Mar 18, 2014 5:53 am    Post subject: Reply with quote

there is no standard
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
ChangingMan
Itiler


Joined: Apr 28, 2014
Posts: 26

PostPosted: Mon Apr 28, 2014 6:46 pm    Post subject: Re: Industry standard for Change Requests related to Inciden Reply with quote

ITSMperson wrote:
Hi. I googled but was unable to find the industry standard of how many Change Requests are Incident related. Could you please point me to the right direction? Or if you happen to know the current industry standard, please let me know. My boss said he read somewhere it's about 70% Changes are Incident related, but I couldn't find that information anywhere. Thank you.


As stated above there is no industry standard however in a Gartner survey in 2010 it was estimated that in poorly performing IT organisations over 45% of incidents were caused by change (planned or unplanned).
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Change Management All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.