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ITIL :: View topic - Catalog service for companies providing cloud services
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Catalog service for companies providing cloud services

 
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soukaina
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Joined: Mar 30, 2014
Posts: 2

PostPosted: Mon Mar 31, 2014 2:05 am    Post subject: Catalog service for companies providing cloud services Reply with quote

I have to design a catalog service for an enterprise providing cloud services , and if possible I would like to see an exemple of a catalog service.

Thank you
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3307
Location: London, UK

PostPosted: Mon Mar 31, 2014 3:09 am    Post subject: Reply with quote

A service catalogue is designed in accordance with the customer and the vendor

There is no proper example
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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soukaina
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PostPosted: Mon Mar 31, 2014 4:43 am    Post subject: Reply with quote

Ok Thank you,

Would you please tell me if in the case of enterprise providing cloud services there are specific elements to mention in the catalog ??

Thank you Smile
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3307
Location: London, UK

PostPosted: Mon Mar 31, 2014 5:24 am    Post subject: Reply with quote

Those that are pertinent would be included

Look. You can NOT make a wrong service catalogue. EVER.

The process Continued Service Improvement is your escape clause.

Here is a simple SC for a bunch of non technical users

Email - You use the application - <insert> - on your PC to compose and send electronic messages - Email - to other individuals who have an email account. Your email account is your first name, the period (full stop), last name all without any spaces, following by the @ symbol (called AT) and the company's email domain name. For example. FirstName.LastName@companydomain.com

Internet Browser - an application on your desktop to connect to the interest and examine and view internet web sites and their content

You can have multiple variations of the same service catalogue - depending on the audience.

If you are the service consumer, draft the SC as you would describe what you are getting and the reverse if you are the provider.

Version 1 is just that....
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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