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ITIL :: View topic - Software Product Management
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Software Product Management

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Joined: Jun 13, 2014
Posts: 1

PostPosted: Sat Jun 14, 2014 12:56 am    Post subject: Software Product Management Reply with quote

Is anyone aware of standards relating to Software Product Management similar to ITIL? Process/guides etc?
Thanks in advance
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Senior Itiler

Joined: Sep 16, 2006
Posts: 3386
Location: London, UK

PostPosted: Sun Jun 15, 2014 10:59 pm    Post subject: Reply with quote


The answer is IT Depends.

First off, what do you mean by Software Product management ?

if it is customised applications, then the is the Software Development Lifecycle and the various ways a products is developed, tested and delivered

If it is supporting or installing a developed application, then the ITIL processes apply

Incident for faults
Problem for developing solutions for bug fixes
Change, Release & Configuration for the deployment, testing etc of the solutions to eventually production

the other processes fit in there some where

If you are talking about managing vendor software, then Change, Release & Configuration is the process

Windows, AIX / Linux patches, upgrades
Application patches,upgrades

would go through CCR
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Senior Itiler

Joined: Jun 05, 2015
Posts: 60
Location: Hyderabad ,India

PostPosted: Sat Jun 06, 2015 7:32 pm    Post subject: Reply with quote

Product Management is different than service Management .Product Management is more into Software Development .CSPO course might help
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