Joined: Mar 10, 2008 Posts: 403 Location: Sunderland
Posted: Thu Jun 12, 2014 8:33 pm Post subject: How many change records
We have a bundled releases impacting three systems and we raise a change record to cover the deployment. Our Central Change are not saying we need to have 2 change records because on system has a longer outage than the other 2 - they claim that ITIL v3 specifies that this must be the case. Can anyone verify this as it seems a little pedantic..........for me this is essentially the same change as non of the activities could be done in isolation.
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