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ITIL :: View topic - How many change records
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How many change records

 
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BorisBear
Senior Itiler


Joined: Mar 10, 2008
Posts: 403
Location: Sunderland

PostPosted: Thu Jun 12, 2014 8:33 pm    Post subject: How many change records Reply with quote

We have a bundled releases impacting three systems and we raise a change record to cover the deployment. Our Central Change are not saying we need to have 2 change records because on system has a longer outage than the other 2 - they claim that ITIL v3 specifies that this must be the case. Can anyone verify this as it seems a little pedantic..........for me this is essentially the same change as non of the activities could be done in isolation.
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3311
Location: London, UK

PostPosted: Fri Jun 13, 2014 3:53 am    Post subject: Reply with quote

BorisBear

ITIL is not a requirements document

It may make a recommendation on doing things

But if your tools can deal with what you need, then do it

As for 1 change...

If the same release is being deployed to the 3 systems and the outage window is system specific.. 1 change is what I would do
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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