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ITIL :: View topic - Root Cause Categories
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Root Cause Categories

 
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GOC
Newbie
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Joined: Feb 18, 2012
Posts: 16

PostPosted: Thu May 22, 2014 12:52 am    Post subject: Root Cause Categories Reply with quote

Hi I'm trying to categorise root cause for CSI items. Would anyone have any sufggestions or links to where I may find some examples?
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ChangingMan
Itiler


Joined: Apr 28, 2014
Posts: 26

PostPosted: Thu Jun 12, 2014 6:32 pm    Post subject: Reply with quote

What the hell are root cause CSI items?

Root cause is something that Problem Management should be identifying.
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