The five ITIL books can be obtained directly from the publisher's website: HERE
Or as downloadable PDFs:
Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.
Service related resources
Service Level Agreement
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Select Interface Language:
Please contact us via the feedback page to discuss advertising rates.
The Itil Community Forum: Forums
ITIL :: View topic - Definition of a CSI Item
GOC Newbie Joined: Feb 18, 2012 Posts: 16
Posted: Thu May 22, 2014 12:51 am Post subject: Definition of a CSI Item
Would someone be able to give me a definition of a CSI Item? It when something becomes an CSI item and when it's merely a task?
Newventure2014 Newbie Joined: Jul 29, 2014 Posts: 1
Posted: Tue Jul 29, 2014 11:35 pm Post subject: Definition of a CSI Item
In the context of incident management:
CSI could also be Continual Service Improvement
Kranti Senior Itiler Joined: Jun 05, 2015 Posts: 59 Location: Hyderabad ,India
Posted: Sat Jun 06, 2015 7:20 pm Post subject:
if you are very specific in ITIL CSI is continuous service improvement
All times are GMT + 10 Hours
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source (c)2003, and is Free Software under the GNU / GPL . All Rights Are Reserved.