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ITIL :: View topic - "Incident trend report" and "Problem trend re
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"Incident trend report" and "Problem trend re

 
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pissanello
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Joined: May 27, 2005
Posts: 2
Location: BKK, Thailand.

PostPosted: Thu Oct 06, 2005 2:36 pm    Post subject: "Incident trend report" and "Problem trend re Reply with quote

Hi Folk,

Please help, Now I'm researching in the story,

What's "Incident trend report" and "Problem trend report" that support information for Availability Management.

Can you give me some hint...please....

-_-"

BR,
Krieng.
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Leif
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Joined: Mar 09, 2005
Posts: 12
Location: Sweden

PostPosted: Fri Oct 07, 2005 4:31 pm    Post subject: Re: "Incident trend report" and "Problem tren Reply with quote

pissanello wrote:
Hi Folk,

Please help, Now I'm researching in the story,

What's "Incident trend report" and "Problem trend report" that support information for Availability Management.

Can you give me some hint...please....

-_-"

BR,
Krieng.


Hi Krieng,

A hint? That would be that these reports of Incidents and Problems shows where you may find interesting input to the Availability Management process. If you want to improve your availability, you might want to consider the Incidents and Problems that have had negative impact on the availability of the IT infrastructure.

Regards,

Leif
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