Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: ShirleenDu
New Today: 72
New Yesterday: 71
Overall: 233036

People Online:
Visitors: 134
Members: 1
Total: 135 .



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - Emergency Changes
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Emergency Changes

Post new topic   Reply to topic    ITIL Forum Index -> Change Management
View previous topic :: View next topic  
Author Message

Joined: Sep 27, 2007
Posts: 7
Location: Buffalo, NY

PostPosted: Fri Oct 03, 2014 12:08 am    Post subject: Emergency Changes Reply with quote

What perecentage of your total changes are emergencies? (emergency = changes that must be implemented to fix or prevent a high severity issue)
Back to top
View user's profile

Joined: Apr 13, 2015
Posts: 1
Location: Yellowknife, NWT Canada

PostPosted: Tue Apr 14, 2015 6:39 am    Post subject: Reply with quote

Our target is </= 5%.

2014 ended up being 8%, 2015 YTD is 5%.

Back to top
View user's profile

Joined: Apr 24, 2015
Posts: 3
Location: Saskatoon, Canada

PostPosted: Sat Apr 25, 2015 8:56 am    Post subject: 7 to 8 % Reply with quote

I read it / heard during conferences some where that the average / standard is around 7 to 8%. I personally do not agree with that.

here's my 2 cents:

In order to decide that - review your SLAs and availability agreements. Look at some historic data from incidents and failed changes, that will give you a idea of how well people and technology has performed in the past and also look at the appetite from your senior execs for emergency changes.

Hope that helps!

- Sandeep.
Back to top
View user's profile Send e-mail
Senior Itiler

Joined: Mar 04, 2008
Posts: 1894
Location: Helensburgh

PostPosted: Sun Apr 26, 2015 9:32 am    Post subject: Reply with quote

I don't believe percentages of such things should be used as overall targets (except perhaps 0% - which is the ideal). And certainly it is meaningless to use other organization's levels and especially "industry levels" or "norms".

Given that you cannot actually eliminate emergencies, their frequency depends on many factors including the innate volatility of your system, the complexity of your system, your business attitude to risk, your "need" or otherwise to use cutting edge technology. Add to that, if you express it as a percentage you are also factoring in the frequency of non-emergency changes (if, say, you have an emergency change on average every three months, it makes a huge difference if you make ten or a hundred other changes during that period - and that is before you have to factor in any cyclical or other variations to the pattern).

I could almost write a book on the problems with this approach.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Back to top
View user's profile Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Change Management All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.