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The Itil Community Forum: Forums
ITIL :: View topic - Best help/service desk platform?
Posted: Wed Feb 04, 2015 5:40 am Post subject: Best help/service desk platform?
I have evaluated many service/help desk platforms. my top option is freshdesk/service. However there is some limitations;
can't change or add ticket types
can't change/remove CI items or change the icon
is there a great alternative to Freshdesk/service, that has gone integration, price and ease of setting up. Also with the same good look and feel?
Happyfox is simple and intuitive helpdesk software which is viable alternative to freshdesk. It includes all ticket features like adding, changing ticket status, priorities, due date etc.
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