Best help/service desk platform?

[Aaron_1984]

I have evaluated many service/help desk platforms. my top option is freshdesk/service. However there is some limitations;
can't change or add ticket types
can't change/remove CI items or change the icon

is there a great alternative to Freshdesk/service, that has gone integration, price and ease of setting up. Also with the same good look and feel?

[UKVIKING]

Well if you evaluated a lot, what did you evaluation find

The issue is that what you use as critieria may not be the same criteria used for everyone else

also never heard of it
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[aartijune]

Happyfox is simple and intuitive helpdesk software which is viable alternative to freshdesk. It includes all ticket features like adding, changing ticket status, priorities, due date etc.

[UKVIKING]

LINKS
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter