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ITIL :: View topic - Incident Management on TEST environment
Elgarsmanu Newbie Joined: Feb 05, 2015 Posts: 1
Posted: Thu Feb 05, 2015 6:09 pm Post subject: Incident Management on TEST environment
I m collecting information regarding how do you manage the Incident Priority for your TEST Env
In our company, we contact our Service Desk for incident in all Env (DEV, TEST, PROD)
We have a clear Priority Matrix for PROD applications
But for other Environment (DEV/PROD) we do not have clear rules
all your best practice are welcome!
thanks in advance
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