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The Itil Community Forum: Forums
ITIL :: View topic - Helpdesk Outsourcing Options
Stadinx Newbie Joined: Nov 16, 2004 Posts: 3
Posted: Thu Aug 11, 2005 2:56 pm Post subject: Helpdesk Outsourcing Options
We are considering the option of outsourcing out current helpdesk for all inbound calls (incidents, service requests etc)
Does anyone know of any good companies that offer this service (preferably Australia based).
thanks in advance for your help
Posted: Thu Sep 08, 2005 8:55 pm Post subject:
Keep your Helpdesk inhouse........Outsourced helpdesks tend to be catch and dispatch centers that on the surface show savings. But in reality end up costing more because of lack of understanding to the companies needs and expectations
wolfhard Itiler Joined: Mar 14, 2005 Posts: 26 Location: Brussels, Belgium
Posted: Mon Oct 10, 2005 4:49 am Post subject:
Ladies and gentlemen,
although this webpage has a DOT COM ending I don't think you can use it for business promotion.
Just type Help Desk or Call Center into the search engine of your local yellow pages website and you will get many answers. Even IBM does HelpDesk outsourcing.
You can also send me an email for other company names.
ITILadmin Senior Itiler Joined: Oct 19, 2004 Posts: 172
Posted: Mon Oct 10, 2005 6:06 am Post subject:
wolfhard wrote: Although this webpage has a DOT COM ending I don't think you can use it for business promotion.
Agreed. Thread locked.
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