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ITIL :: View topic - Suggested software
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Suggested software

 
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GrahamB
Newbie
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Joined: Oct 05, 2004
Posts: 3

PostPosted: Tue Oct 05, 2004 6:16 pm    Post subject: Suggested software Reply with quote

Hi,

I've just recently started at a new company which is completely green field as far as ITIL goes and part of my remit is instituting a comprehensive Change Management process across the board (desktop, infrastructure, website, you name it).

It's a pretty small organisation (200 people or thereabouts) and, although they already have a Helpdesk product which has a CM addon available, the existing folks aren't too happy with this product and are looking to change.

I'm very familiar with Remedy, having used it for the last four years or so, but I think it might be a bit "too much", both in terms of budget and the depth of the application.

So, does anyone have any names of CM products they can throw at me to have a look at? Preferably ones with associated Incident and Problem Management components or partner applications but it's not completely necessary (just"nice" to have everything in one).

Cheers
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Popeye
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Newbie


Joined: Oct 13, 2004
Posts: 2
Location: Brussels

PostPosted: Wed Oct 13, 2004 6:03 pm    Post subject: Reply with quote

Have a look at "Magic TSD", (ex-Support Magic) it was recently purchased by Remedy to concentrate om the mid segment market.
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GrahamB
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Joined: Oct 05, 2004
Posts: 3

PostPosted: Wed Oct 13, 2004 8:15 pm    Post subject: Reply with quote

Support Magic..there's a name I haven't heard for a while Smile

Cheers, I'll have a look.
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Gav
Itiler


Joined: Nov 16, 2004
Posts: 24
Location: Australia

PostPosted: Wed Nov 17, 2004 7:28 pm    Post subject: Reply with quote

HP Openview
Marval
Infra

these are all CRM tools based on ITIL methodology.
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