Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: MaricelaNe
New Today: 30
New Yesterday: 34
Overall: 231568

People Online:
Visitors: 143
Members: 0
Total: 143



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - Problem Management Analyst (GTA, Ontario)
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Problem Management Analyst (GTA, Ontario)

Post new topic   Reply to topic    ITIL Forum Index -> ITIL Jobs
View previous topic :: View next topic  
Author Message

PostPosted: Thu Oct 20, 2005 5:13 am    Post subject: Problem Management Analyst (GTA, Ontario) Reply with quote

The successful incumbent will join a team of highly dedicated professionals that use their technical expertise to analyze problems, identify root cause solutions, and implement a systematic approach to put into action permanent solutions.

- Complete Problem Management analysis and investigate how to maintain and improve Service Levels/Commitments
- Use a planned approach to implement permanent solutions; with the proven ability to find the root cause(s)
- Complete monthly and ad hoc Problem Management reports for internal and external groups
- Use strong analytical skills to collect and gather pertinent data, in order to install creative technical solutions

- Support of production platforms by the timely resolution of unusual system and communication problems which involve conducting problem determination, analysis, ownership, identifies root cause, research and selection of solutions
- Responsible to review and enhance the existing Problem Management processes, working closely with our Call Centre, Change Management, and other Delivery teams
- Comprehend and integrate best practices methodologies into the Problem Management framework - Ensure all factors of installation, testing, delivery and deployment are completed for eliminating re-occurring incidents
- Reviews user requirements and strategies and ensures that the conceptual design and technology solutions are supported and managed within the operations environment
- Monitor areas where technical or business risk may need to be escalated for specialist or management notification
- Determine problem trends by analyzing data from Incident management

- 3-5 years within an IT Operations Environment
- Familiar with multiple platforms of MVS, Midrange-UNIX, AS/400, UNIX, Intel
- Working knowledge of Networking protocols would be a welcome asset
- Candidates with practical work experience (5-7 years) performing technical support would be considered

- ITIL certification

- Expertise in Crystal queries/reporting,Action Request Remedy, MS Project
- Familiarity with ITIL Problem and Change Management practices
- Presentation skills

- Excellent oral and written communication skills is a must
- Ability to draw logical conclusions from technical input and develop implementation plans is required - Must be able to perform under client and internal time-line driven deadlines
- Ability to get along with people and draw information from technical resources
- Ability to extrapolate relevant information and analyze data from teams as needed

- Travel to client locations may be required
- Will be required to work some Canadian Statutory holidays as required
- Some overtime may be required, on occasion

Please cut and paste link below to apply directly on-line:
Back to top
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Jobs All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.