Posted: Sat Feb 13, 2016 5:24 am Post subject: Agile+ITIL
I have a question. How have you implemented Agile+ITIL from an infrastructure perspective? Do your infrastructure folk operate agile as part of the project in the "DevOps" way? If so how do you handle having two places to log your work? In our case we have an ITSM tool to log incidents and operational work, and a ALM to log project work. This has pros and cons. What was your solution?
there is no problem with two interfaces but they have to be interlinked, not only in project work but also in Problem Management Terms. Some of the project work should include technical debt which should be problems, how this is address should be within the two interfaces and feed into each other otherwise you fighting a losing battle with problem management
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