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The Itil Community Forum: Forums

ITIL :: View topic - Incident Manager res
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Incident Manager res

 
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rajeshks83
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Joined: Mar 22, 2016
Posts: 2

PostPosted: Wed Mar 23, 2016 5:18 am    Post subject: Incident Manager res Reply with quote

Hello,

What is the first and last thing a Incident Manager has to do? Do Incident Manager has a standard roles and responsibility or is it company specific?
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3582
Location: London, UK

PostPosted: Wed Mar 23, 2016 4:39 pm    Post subject: Reply with quote

wake up
go to sleep
yes
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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rajeshks83
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Joined: Mar 22, 2016
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PostPosted: Wed Mar 23, 2016 4:52 pm    Post subject: Reply with quote

Yes, I am aware of what you do
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3582
Location: London, UK

PostPosted: Thu Mar 24, 2016 5:53 am    Post subject: Reply with quote

Rajesh,

You asked what a Incident Manager has to do first

he or she has to wake up

and last

he or she has to go to sleep

A stupid question - hence a stupid answer

The final Yes is to answer the second stupid question

As this is an ITIL community site, it would presume that you are aware of IT is, what IT Service Management is and in this case what Incident Management is.

Do you know what the above are ? Based on your first post, I seriously doubt this.
----
What you are doing is NOT asking the right question or in enough detail to which some one can answer

So, what exactly do you want to know about the role in IT Service Management that a Incident Manager does ?

There is a lot an IM can do, could do as well as should do.

1 - It depends on the defined roles and responsibilities that ITIL has provided as a definition for the default role - Search for the ITIL Glossary for the answer

2 - It also depends on how each (every) company structures their Service Desk and the Incident Management team
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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