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ITIL :: View topic - Best practise: appropriate rate it-supporter <-> user/

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Best practise: appropriate rate it-supporter <-> user/

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blackman
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Posted: Tue Oct 12, 2004 6:53 pm Post subject: Best practise: appropriate rate it-supporter <-> user/

Hi everybody, I am searching for best practises concerning the appropriate rate between it-supportern and users/devices (--> desktop services, especially apple mac). Is there any study, statistics, .... ? Thx in advance for your help!

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