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ITIL :: View topic - Change Accountability Score
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Change Accountability Score

 
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jborda
Newbie
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Joined: Jul 12, 2016
Posts: 3

PostPosted: Wed Jul 13, 2016 3:21 am    Post subject: Change Accountability Score Reply with quote

I am looking to implement a change accountability score within my organization. We use ServiceNow so we can get the data fairly easily, I'm just curious if anyone else has successfully implemented a FICO like score.

The criteria I've been considering are number of incidents caused by a change, number of changes causing incidents, number of changes not being closed out, changes made without approval, failed changes, and number of emergency changes.

These would all be averages against a team's total number of changes (except for # of incidents caused) and scores would be given to teams instead of individuals.
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3582
Location: London, UK

PostPosted: Wed Jul 13, 2016 3:44 am    Post subject: Reply with quote

jborda

These are metrics for usage in KPIs and KGIs

instead of inventing the wheel (again) use the exisitng
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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jborda
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Joined: Jul 12, 2016
Posts: 3

PostPosted: Wed Jul 13, 2016 3:45 am    Post subject: Reply with quote

We are also displaying these KPIs, but creating a score out of the KPI values to have an overall value for each team with different actions taken based upon the range a team's score falls into.
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