The five ITIL books can be obtained directly from the publisher's website: HERE
Or as downloadable PDFs:
Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.
Service related resources
Service Level Agreement
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Select Interface Language:
Please contact us via the feedback page to discuss advertising rates.
The Itil Community Forum: Forums
ITIL :: View topic - Please Share with me your ideas to prioritize the incidents
Mohammad Newbie Joined: May 07, 2016 Posts: 2
Posted: Fri Oct 07, 2016 6:30 pm Post subject: Please Share with me your ideas to prioritize the incidents
kindly share with your ideas about prioritizing the incidents P1,P2,P3 and P4.
As matter of fact we are using the below
IMPACT Enterprise Branch/Site Multiple Users User
Very High P1 P1 P2 P2
High P1 P2 P2 P3
Medium P2 P2 P3 P3
Low P2 P3 P3 P4
we can't put a criteria to identify Enterprise and what the is very high
alireza-res Newbie Joined: Aug 22, 2017 Posts: 1
Posted: Tue Aug 22, 2017 7:59 pm Post subject:
no one hasnt any idea
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3584 Location: London, UK
Posted: Wed Aug 23, 2017 5:10 am Post subject:
Your company your classification _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
All times are GMT + 10 Hours
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source (c)2003, and is Free Software under the GNU / GPL . All Rights Are Reserved.