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ITIL :: View topic - Open Source ITIL Software
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Open Source ITIL Software

 
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JPAUL_FR
Guest





PostPosted: Tue Jul 19, 2005 7:03 pm    Post subject: Open Source ITIL Software Reply with quote

Hello,
do you know Open Source ITIL compliant software ?

I know a wide range of Commercial SW solution (Peregrine, Remedy, Axios, ...) but none in Open Source. Does that exists ?

I am looking for a SW that includes Incident Management ticket tracking, Problem Management, Change management, Configuration management and so on...

Regards

JPaul
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javierarcal
Senior Itiler


Joined: May 27, 2005
Posts: 79
Location: Madrid-Spain

PostPosted: Tue Jul 19, 2005 7:56 pm    Post subject: GNU Software for incident tracking Reply with quote

Hi Jean Paul,

I know double choco latte this a free GNU software you can download from dcl.sourceforge.net/

It is quite good for Service Desk and Incident Management and could be used for Problem Management.

I am looking for an open code data base or model data for CMDB . Could somebody help me?

Javier
Madrid- Spain
javierrmadrid@hotmail.com
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Mikelon
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PostPosted: Tue Nov 08, 2005 10:02 pm    Post subject: Re: GNU Software for incident tracking Reply with quote

javierarcal wrote:
Hi Jean Paul,

I know double choco latte this a free GNU software you can download from dcl.sourceforge.net/

It is quite good for Service Desk and Incident Management and could be used for Problem Management.

I am looking for an open code data base or model data for CMDB . Could somebody help me?

Javier
Madrid- Spain
javierrmadrid@hotmail.com


Hi Javier,

According to Sourceforge, ITIL Service Desktop is an add-on for DCL that allows the user to have Configuration Management features. You may want to take a look at it at Sourceforge. It may be worth the try.

Cheers,

Mikelon
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