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The Itil Community Forum: Forums

ITIL :: View topic - Maintenance Scheduling
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Maintenance Scheduling

 
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lsimonsen
Newbie
Newbie


Joined: Jan 31, 2017
Posts: 5

PostPosted: Wed Feb 01, 2017 7:39 am    Post subject: Maintenance Scheduling Reply with quote

I am curious what software and processes Service Desks are using for maintenance management. Our Service Desk takes a lead role in coordinating maintenances between IT Teams. Right now we are utilizing both SharePoint and Outlook Calendars. We use SharePoint because we can build a specific list of questions that users must answer when entering in a maintenance into the calendar. We can then take that information and copy it to outlook and we use these methods for notifying our company. I guess I am hoping there are better options out there Very Happy
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3574
Location: London, UK

PostPosted: Wed Feb 01, 2017 8:43 am    Post subject: Reply with quote

Lsimonsen,

The groups that should be doing this is Release & Change Management along with the Operations Management

You can use the TI SM tool if it has a the capability or use as you do SHARE Point etc
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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