Joined: Oct 06, 2004 Posts: 77 Location: Bloomington, IL
Posted: Sat Oct 08, 2005 5:27 am Post subject:
Yes, you can easily study for the exams using the ITIL books and others available. However, participating in class (especially one with people from other companies) can provide valuable insight to the benefits and challenges of implementing Service Management. That is why at the Manager's level you must take it in class setting. your class participation is part of your grade.
Posted: Fri Oct 28, 2005 11:39 pm Post subject: Self study
McArdinal is correct in stating that most "learning" will come from participating in a classroom course, where students from other organizations are in attendance.
BUT are you looking for "learning" or are you looking for a way to pass the ITIL Foundation certificate?
It's a cold harsh fact - a lot of people simply need to get the certificate and don't need the extra benefits of listening to others viewpoints, experiences in the classroom.
It's a personal choice - the ITIL Foundation exam is the only exam you can do, without attending a classroom course. So, if you are funding your own progress - then I'd be looking at self study (and the text IT Service Management or the ITIL Tookit) are excellent ways to do this... next step up could be an accredited online Foundation program.... the ultimate is the classroom program.
(note: if you select an online ITIL Foundation program make sure you select a vendor that has an accredited program).
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