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ITIL :: View topic - ITIL Service Delivery and Service Support
Joined: Oct 06, 2004 Posts: 77 Location: Bloomington, IL
Posted: Sat Nov 13, 2004 1:20 am Post subject:
The Manager's Certification exam is based around application of the disciplines to a case study. Also a large portion of organizational change focus. Typical questions might include: "Comany xxx does not see the need to implement Change Management. Give four benefits and four challenges of this approach" or "Explain to senior management how to create a successful service catalog"
This is just a taste, but I would focus on benefits and challanges for each of the disciplines, as well as knowing the components of each discipline.
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