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ITIL Service Delivery and Service Support

 
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hagar
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PostPosted: Wed Jul 07, 2004 10:21 pm    Post subject: ITIL Service Delivery and Service Support Reply with quote

Does anyone have practice questions on the managers exam. Trying to study but cannot find any practise questions...
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nuker
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Joined: Sep 20, 2004
Posts: 9
Location: switzerland

PostPosted: Thu Sep 23, 2004 5:00 pm    Post subject: Reply with quote

I'm also interested in it. Who has something?
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gruss nuker

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mcardinal
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Joined: Oct 06, 2004
Posts: 77
Location: Bloomington, IL

PostPosted: Sat Nov 13, 2004 1:20 am    Post subject: Reply with quote

The Manager's Certification exam is based around application of the disciplines to a case study. Also a large portion of organizational change focus. Typical questions might include: "Comany xxx does not see the need to implement Change Management. Give four benefits and four challenges of this approach" or "Explain to senior management how to create a successful service catalog"

This is just a taste, but I would focus on benefits and challanges for each of the disciplines, as well as knowing the components of each discipline.

Hope this helps!

Michael
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