For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Posted: Sat Nov 26, 2005 12:05 am Post subject: Outsourcing a Service Desk
Hello,
Regarrding a Service Desk project, what’s better….to make it inhouse or to outsource it to a specialized company wich has ITIL experience.
In some parts of the world is more cost effective to outsource your Service Desk. I saw that they have excellent language capabilities for multilingual Service Desk and the salaries and infrastructure cost are very low.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
