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ITIL :: View topic - Salary survey for Service Desk
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Salary survey for Service Desk

 
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Xmihai
Newbie
Newbie


Joined: Nov 21, 2005
Posts: 4

PostPosted: Sat Nov 26, 2005 12:15 am    Post subject: Salary survey for Service Desk Reply with quote

Hello,

I have a Service Desk project which need to be started at 1st of jan. This is a three tier Service Desk and will serve 2000 users on IT problems and ERP. My main concern is how much sould i pay a Help Desk Operator for each tier?

So anyone has an ideea?

The locations are in Germany/Berlin and Ireland/Dublin.
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kecheri
Newbie
Newbie


Joined: Sep 14, 2005
Posts: 3

PostPosted: Tue Nov 29, 2005 2:01 am    Post subject: Re: Salary survey for Service Desk Reply with quote

Xmihai wrote:
Hello,

I have a Service Desk project which need to be started at 1st of jan. This is a three tier Service Desk and will serve 2000 users on IT problems and ERP. My main concern is how much sould i pay a Help Desk Operator for each tier?

So anyone has an ideea?

The locations are in Germany/Berlin and Ireland/Dublin.


Hello,
am interested in the position if there is an opening,my email addy is atoyebi@yahoo.com
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rachit77
Guest





PostPosted: Wed Nov 30, 2005 6:27 am    Post subject: Reply with quote

Hello kecheri,

The pay scale depends on the skillset the operator would be possessing.Also other factors like his/her communication, customer handling , and proficiency will come into play whil deciding the pay rate.
As you are defining the 3 tier helpdesk procedure- the variation of pay scale might be controlled in the ratio of 1:3:5
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Fabien
Senior Itiler


Joined: Sep 27, 2005
Posts: 207

PostPosted: Fri Mar 03, 2006 1:50 am    Post subject: Reply with quote

Check out the HelpDesk Institute. They publish a salary survey every year.
_________________
BR,
Fabien Papleux

Accenture
Technology Consulting | Service Excellence
Red Badge Certified

Twitter @itilgeek
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javierarcal
Senior Itiler


Joined: May 27, 2005
Posts: 79
Location: Madrid-Spain

PostPosted: Fri Mar 10, 2006 10:43 pm    Post subject: Rates in Southern Europe for a HelpDesk operator Reply with quote

Hi,

I have been preparing some offers for helpdesk here in Spain, if you want to know the rates we have been using write to me javier.arcal@gmail.com

Best Regards
----
Javier Garcia
ITIL Consultant
PhD Engineer, IT Service Management Certified by ISEB
Email: javier.arcal@gmail.com
MSN: javierrmadrid@hotmail.com
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