For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Joined: Aug 11, 2006 Posts: 262 Location: Netherlands
Posted: Thu Oct 12, 2006 7:42 pm Post subject:
Nick,
ITIL doesn't do anything with procurement. Have you heard of ISPL (Information Services Procurement Library). I'm not sure whether this is what you are looking for, it realy focusses on outsourcing as I know it.
As others, I have not heard anything specific about ITIL covering procurement, but in its simplest form it can be treated as a "service request" in the standard incident management cycle.
A simple call flow and service request form can be developed to provide accuracy of information and to set realistic timelines?
If their is an internal mechanism to get "financial signoff" eg raising a PO this needs to be factored in and a "clock stop" considered if you are going to create an SLA around the whole process
Rob
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
