The five ITIL books can be obtained directly from the publisher's website: HERE
Or as downloadable PDFs:
Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.
Select Interface Language:
Please contact us via the feedback page to discuss advertising rates.
The Itil Community Forum: Forums
ITIL :: View topic - ITIL templates.
cmal66 Newbie Joined: Jan 05, 2006 Posts: 2
Posted: Fri Jan 06, 2006 12:51 am Post subject: ITIL templates.
I´m looking for general ITIL templates / forms. I´m currently working
with a smaller helpdesk and I want to write down some ideas about
how to assign different roles.
If you can help me and provide some templates, I would be grateful
and have something to start off with.
rjp Senior Itiler Joined: Mar 12, 2005 Posts: 255 Location: Melbourne, Australia
Posted: Fri Jan 06, 2006 11:37 pm Post subject:
Try the FITS site. A search on FITS and ITIL will get you there. FITS might be considered "ITIL lite"
FITS is built for ITSM in British schools, and is OGC blessed.
It can be a good resource for smaller IT sites that really do need a streamlined - simpler version of ITIL.
And, (yum yum), it does have public domain templates for key ITIL 'thingumies' like RFCs, Incident Reports, the Service Catalogue, Metrics, etc.
All times are GMT + 10 Hours
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source (c)2003, and is Free Software under the GNU / GPL . All Rights Are Reserved.