There is a 6 step approach that has worked well in the past:
ITSM (IT Service Management) Visioning
ITSM Foundation (Establishes the basics)
ITSM Initial Wins
The first step above is critical to get started and does not require a lot of ITIL expertise to get going - it sets the initial stage for Service Management in your company and helps you scope and understand the service vision, company cultural and behavior barriers to overcome.
There is a lot more involved here, but thought I'd at least initiate some contact.
Richard - Are those approaches in some kind of book or ???
I'm currently in the IT field and was wondering what kind of advice I can get about practically applying ITIL approaches. I'm not thinking of anything to greatly affect the company but more along the lines of putting my mindset in ITIL mode with my daily activities here at work.
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