For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
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EDUCATION
Queen’s University, MBA
In progress, marks available upon request.
University of Toronto, B.Sc. – Honours, 1978-1983
Major: Computer Science; Minor: Physics and Math
CERTIFICATIONS
Certified Management Consultant (CMC)
ITIL Service Manager “Masters” Certification
PMI PMP Certification – In progress
Six Sigma Green Belt
ITIL Foundation Certification
HP OpenView Certification
HP Certified Integration Professional
Cisco Advanced Router Configuration
EXECUTIVE SUMMARY
Mr. Kopan has over 22 years of experience in the field of Information Technology and Management. He has executive business training from Queens School of Business, and has an honours B.Sc. from the University of Toronto. He is a Certified Management Consultant (CMC). He is ITIL IT Service Manager Masters certified. HP OpenView ServiceDesk certified (an ITIL conformant service management tool). He has a Six Sigma Green Belt, He will be writing the PMP exam for his PMI certification.
His experience in leading transformational change at the business process level has enabled him to assist several fortune 100 companies. He is an ITIL trainer, having certified over 1000 students has implemented ITIL and its variants (Microsoft MOF, HP ITSM, IBM ITPM) for the past 12 years and has lead and completed several ITIL/ITSM projects. He uses the Six Sigma methodology to design and define processes, and incorporates metrics to improve process efficiency and effectiveness. He is familiar with several process modeling languages including UML and IDEF, and uses Igrafx Process 2003 for process design and simulation. He is very familiar with the Software Development Life Cycle (SDLC) and is a C/C++/Visual Basic programmer. Jerry combines his experience with industry best practices to develop and improve IT business strategy, operations and delivery.
His background spans multiple industries such as government, financial, manufacturing, customer service, telecommunications, and retail. By leveraging his experience and knowledge in the following areas he has been able to provide value to his customers.
Jerry has Canadian government SECRET clearance. He is also formally trained in business strategy, financial and managerial accounting, economics, negotiations, as well as many vendor specific courses.
He has presented at several conferences and published several whitepapers on IT Service Management and process improvement.
ITIL training, facilitation and process development – all 7 books
Six Sigma methods, tools, techniques
UML and Rational Process design methodologies
Strategic planning and implementation
Cost Benefits Analysis, SWOT Analysis, FMEA, SIPOC, Ishikawa, etc.
IM/IT Strategy and Operations – management and cost control
ERP Data Centre Infrastructure design and implementation (SAP, BaaN)
Business continuity planning and disaster recovery planning
Enterprise system and network management – OpenView, Tivoli, BMC
UNIX systems architecture design, planning and implementation
TCP/IP network design, planning and implementation
EXPERIENCE
IT Service Management and IT Business Process Re-engineering
Developed and delivers the Advanced ITIL Process Design and Implementation course
ITIL Foundations certification training
Process Design and Analysis using Six Sigma tools and techniques
Re-engineered processes for several fortune 100 companies
ITIL-based process development for service level, change, incident, configuration, problem management
Facilitation of Management of Change, corporate culture change
Performed several IM/IT gap analysis and assessments; SWOT analysis based on ITIL, CMM and other best practices
IM/IT Strategy and Operations
Developed IM/IT balanced scorecards and dashboards
Investment modeling techniques and cost control
Efficiency and effectiveness reviews via key performance indicators
Correlated these metrics to help define the value proposition for IM/IT
Performance analysis of service delivery systems
Evaluation of Portfolio management systems
Infrastructure Design and Implementation
Design and implementation of network and systems ERP infrastructure
Development of highly available architectures for data centers
Definition of high-availability policies and standards for structured cabling
Tools and techniques for the development and deployment of services
Developed a mission critical promote-to-production approach
Enterprise System and Network Management (ESM)
Implementation of several enterprise-wide management solutions
Definition of business, technical and operational requirements
Development of business dashboard using HP OpenView NNM, OVO, SIP
ESM Strategy development
Release scheduling, rollout planning, Migration planning
Leveraged ITIL ICT Infrastructure Management best practices for ESM
PROFESSIONAL ASSOCIATIONS
Canadian Association of Management Consultants (CAMC)
IT Service Management Forum (itSMF)
Association Society of Quality (ASQ)
HelpDesk Institute (HDI)
VOICE for Hearing Impaired Children
Condominium Association
Mr. Kopan’s detailed resume is available upon request.
EDUCATION
Queen’s University, MBA
In progress, marks available upon request.
University of Toronto, B.Sc. – Honours, 1978-1983
Major: Computer Science; Minor: Physics and Math
CERTIFICATIONS
Certified Management Consultant (CMC)
ITIL Service Manager “Masters” Certification
PMI PMP Certification – In progress
Six Sigma Green Belt
ITIL Foundation Certification
HP OpenView Certification
HP Certified Integration Professional
Cisco Advanced Router Configuration
EXECUTIVE SUMMARY
Mr. Kopan has over 22 years of experience in the field of Information Technology and Management. He has executive business training from Queens School of Business, and has an honours B.Sc. from the University of Toronto. He is a Certified Management Consultant (CMC). He is ITIL IT Service Manager Masters certified. HP OpenView ServiceDesk certified (an ITIL conformant service management tool). He has a Six Sigma Green Belt, He will be writing the PMP exam for his PMI certification.
His experience in leading transformational change at the business process level has enabled him to assist several fortune 100 companies. He is an ITIL trainer, having certified over 1000 students has implemented ITIL and its variants (Microsoft MOF, HP ITSM, IBM ITPM) for the past 12 years and has lead and completed several ITIL/ITSM projects. He uses the Six Sigma methodology to design and define processes, and incorporates metrics to improve process efficiency and effectiveness. He is familiar with several process modeling languages including UML and IDEF, and uses Igrafx Process 2003 for process design and simulation. He is very familiar with the Software Development Life Cycle (SDLC) and is a C/C++/Visual Basic programmer. Jerry combines his experience with industry best practices to develop and improve IT business strategy, operations and delivery.
His background spans multiple industries such as government, financial, manufacturing, customer service, telecommunications, and retail. By leveraging his experience and knowledge in the following areas he has been able to provide value to his customers.
Jerry has Canadian government SECRET clearance. He is also formally trained in business strategy, financial and managerial accounting, economics, negotiations, as well as many vendor specific courses.
He has presented at several conferences and published several whitepapers on IT Service Management and process improvement.
ITIL training, facilitation and process development – all 7 books
Six Sigma methods, tools, techniques
UML and Rational Process design methodologies
Strategic planning and implementation
Cost Benefits Analysis, SWOT Analysis, FMEA, SIPOC, Ishikawa, etc.
IM/IT Strategy and Operations – management and cost control
ERP Data Centre Infrastructure design and implementation (SAP, BaaN)
Business continuity planning and disaster recovery planning
Enterprise system and network management – OpenView, Tivoli, BMC
UNIX systems architecture design, planning and implementation
TCP/IP network design, planning and implementation
EXPERIENCE
IT Service Management and IT Business Process Re-engineering
Developed and delivers the Advanced ITIL Process Design and Implementation course
ITIL Foundations certification training
Process Design and Analysis using Six Sigma tools and techniques
Re-engineered processes for several fortune 100 companies
ITIL-based process development for service level, change, incident, configuration, problem management
Facilitation of Management of Change, corporate culture change
Performed several IM/IT gap analysis and assessments; SWOT analysis based on ITIL, CMM and other best practices
IM/IT Strategy and Operations
Developed IM/IT balanced scorecards and dashboards
Investment modeling techniques and cost control
Efficiency and effectiveness reviews via key performance indicators
Correlated these metrics to help define the value proposition for IM/IT
Performance analysis of service delivery systems
Evaluation of Portfolio management systems
Infrastructure Design and Implementation
Design and implementation of network and systems ERP infrastructure
Development of highly available architectures for data centers
Definition of high-availability policies and standards for structured cabling
Tools and techniques for the development and deployment of services
Developed a mission critical promote-to-production approach
Enterprise System and Network Management (ESM)
Implementation of several enterprise-wide management solutions
Definition of business, technical and operational requirements
Development of business dashboard using HP OpenView NNM, OVO, SIP
ESM Strategy development
Release scheduling, rollout planning, Migration planning
Leveraged ITIL ICT Infrastructure Management best practices for ESM
PROFESSIONAL ASSOCIATIONS
Canadian Association of Management Consultants (CAMC)
IT Service Management Forum (itSMF)
Association Society of Quality (ASQ)
HelpDesk Institute (HDI)
VOICE for Hearing Impaired Children
Condominium Association
Mr. Kopan’s detailed resume is available upon request.
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